Shipping policy

Thank you for shopping with STUART JOHN THORMAN. As a professional New Zealand-based online apparel store, we strive to ensure all clothing orders are carefully inspected, properly packaged, and delivered securely to customers. The following shipping policy applies to all orders placed through our store, standardizing our order processing, logistics delivery and after-sales shipping specifications.

1. Order Processing Time

All apparel orders will be processed, inspected and packaged within 1 to 7 business days once your order confirmation and payment are verified. Weekends and official public holidays in New Zealand do not count towards the business processing cycle, and no order handling will be conducted on non-working days.
During peak sales seasons, promotional events or bulk order periods, order processing schedules may be moderately extended due to increased order volume. We will promptly send email notifications to all customers if prolonged delays occur, keeping you updated on the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all apparel products are calculated based on package weight, size and delivery destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment completion. Our store does not offer free shipping, discounted shipping or any logistics-related benefits.
The standard estimated delivery time for all orders is 15 business days. All delivery timelines are for reference only and are not guaranteed. Actual delivery times may fluctuate due to logistics carrier operational delays, customs clearance progress, adverse weather conditions, regional logistical restrictions or public holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your clothing order is dispatched from our warehouse, a formal shipment confirmation email containing your exclusive tracking number and logistics carrier information will be sent to your registered email address immediately.
Please be aware that logistics tracking data will not update instantly after dispatch. Tracking status and detailed transit information will be fully available for inquiry within 24 to 48 hours after the carrier completes package pickup and system scanning.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and complete recipient shipping information during checkout. Please carefully confirm your residential address, contact phone number and recipient name to avoid delivery errors or failed shipments.
STUART JOHN THORMAN shall not be liable for misdelivery, package loss or delivery failure caused by inaccurate, incomplete or wrong address information provided by customers. If the package is returned to our warehouse due to invalid recipient information, the customer shall bear all return fees and additional reshipping charges for secondary delivery.

5. Lost or Damaged Packages

If you suspect your apparel package is lost or permanently stranded during transit, please contact our customer support team within 2 days of your scheduled estimated delivery date, and provide your valid order number for internal logistics verification.
If your clothing items arrive with visible damage, dirt, tear, or packaging damage caused by transit extrusion and rough handling, you must submit a feedback request within 24 hours after receiving the package. Clear photos of the outer packaging and defective products are required for case review. Our team will verify the issue efficiently and provide targeted solutions to resolve shipping-related problems.

6. Apparel Care and Usage Notice

Each of our clothing products is attached with professional care labels and washing instructions tailored to the fabric material. Customers are advised to follow the official guidance for daily wearing, washing, drying and ironing to maintain the texture, color and service life of the apparel.
We do not undertake responsibility for garment damage, color fading, fabric deformation, shrinkage or wear and tear caused by improper cleaning methods, high-temperature drying, private tailoring and alteration, or irregular daily use that violates product care guidelines.

7. International Shipping and Customs Notice

For all international cross-border apparel shipments, local customs departments of the destination country may impose import taxes, customs duties, inspection fees and other related charges in accordance with local trade policies and regulatory standards.
All customs and import-related fees are independent of product prices and shipping costs, and are solely borne by the customer. These charges are not included in any order settlement fees. Customers are responsible for abiding by local import regulations and undertaking all expenses and procedures related to customs clearance.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order processing or logistics delivery services, please contact us through our official channels below:
Trade Name: STUART JOHN THORMAN
Phone Number: +64 29 911 2286
Email: info@microvexon.shop
Physical Address: 206 Harrison Crescent, Avalon, Wellington, Lower Hutt 5011, New Zealand